USER PORTAL FREQUENTLY ASKED QUESTIONS

🖥️ WHAT INFORMATION IS IN THE USER PORTAL?

You can see all your important numbers in your User Portal:

• Total verified deposits
• Total verified withdrawals
• Your distribution amount

Log into your User Portal HERE

🔍 HOW TRANSACTIONS WERE REVIEWED

1. The Receiver's team carefully examined:
   • EminiFX's books and records
   • Transaction information you provided
2. Transactions were disputed when:
   • We couldn't verify the information you provided
   • You didn't provide any information
3. In your transaction log:
   • Each disputed transaction shows the reason for the dispute
4. Need more details?
   • Visit the Updated Portal Instructions page
   • This page explains each type of dispute and how it can be resolved

⏱️ MISSED THE OBJECTION DEADLINE?

If you did not respond to disputed transactions by December 16, 2024:

• Your right to object has expired
  • You can no longer challenge the Receiver's decisions
• What will happen now:
  • The Receiver's amounts will be used to calculate your claim
  • These amounts appear in the "Receiver Determination Amount" column
  • If the Receiver determined you have no valid deposits, your claim amount will be $0
• Where to see these amounts:
  • Log into your User Portal
  • Look at the "Receiver Determination Amount" column for each transaction 

🛑 IF YOU OBJECTED TO THE RECEIVER'S DECISION

What happens to your objection:

• If you selected "Dispute" before December 16, 2024, your case will be reviewed
• The Receiver's team will examine your explanation and documents
• Someone may contact you to discuss your dispute
• You might be contacted through the User Portal, email, or phone

How we'll try to resolve your dispute:

• We'll work with you to find a solution if possible
• We may ask for more information

What we cannot resolve:

• Disputes about ROI (Return on Investment)
• Disputes about bonuses
• Disputes about internal transfers

If we cannot reach an agreement:

• The Receiver will file an objection with the Court
• You'll receive notice of this objection
• You'll get instructions on how to respond to the Court if you choose
• Your personal information will be protected (name, user ID, etc.)

If we can reach an agreement:

• Your transactions will be verified at the amounts agreed to
• Your claim will become allowed
• If you are not a net winner and there is not a review hold on your account, you will be entitled to receive a distribution
• Your distribution will be made in  the next wave of distributions

📄 SUBMITTING NEW DOCUMENTS FOR YOUR OBJECTION

Yes, you can still submit additional documents if:

• You objected to the Receiver's determination by the December 16, 2024 deadline
• Your dispute has not yet been resolved

How to submit new documents:

1. Log into your User Portal
2. Find a message from the Receiver
3. Click "Reply" to that message
4. Attach your additional documents to your reply

Which documents help most:

• Different disputes require different types of supporting documents
• For guidance on which documents will help your specific dispute, see the Updated Portal Instructions page

Important note:

This only applies if you already submitted your objection before the deadline. If you missed the deadline, you cannot submit new objections.

⚖️ WHY TRANSACTION AMOUNTS MAY DIFFER

Reasons for differences between your amount and the Receiver's amount:

1. Verification process:
   • The Receiver compares your information with EminiFX's official records
   • If there's a mismatch or insufficient proof, the transaction is disputed
2. Transaction fees:
   • Your records might show the amount before fees
   • The Transaction Log shows the actual amount received by EminiFX
   • This includes deductions for CoinPayments fees and other transaction costs
3. Important reminder:
   • ROI (Return on Investment) is not counted
   • Bonuses are not counted
   • Internal transfers between users are not counted

The Receiver must ensure all transactions are properly verified with adequate documentation.

💳 HOW TO RECEIVE YOUR PAYMENT

Choose your payment method:

1. Log into your User Portal
2. Find the payment information section
3. Select your preferred method:
   • Electronic payment (recommended - faster)
   • Paper check (U.S. addresses only)
4. Enter your payment details

Important notes:

• We recommend electronic payment for faster processing
• Checks can ONLY be sent to U.S. addresses
• You must provide your payment information to receive money

Take action now:

• If you haven't provided your payment information yet, please do so immediately
• Please tell any friends or family who invested in EminiFX to provide their payment information too

🌎 PAYMENT OPTIONS FOR INTERNATIONAL USERS

We offer electronic payment options for users outside the U.S.

Available electronic options include:

• PayPal
• Zelle
• Venmo
• Other electronic methods

Important notes:

• Not all options work in every country
• Some countries may have limited or no electronic options available

If you're in a country with no available options:

• Don't worry - we know about this issue
• Our team will contact you directly

We'll work with you to find alternative payment methods

UPDATING YOUR INFORMATION

How to update your contact information:

1. Log into your User Portal
2. Click the "Change Contact Info" link at the top of the screen
3. Enter your new email or address
4. Submit your request
5. The Receiver will review your changes

How to change your payment method:

1. Log into your User Portal
2. Go to the Payment panel
3. Update your payment information
4. Save your changes

Note: You can update your payment method anytime except during active distribution periods. We'll notify you before any deadlines to update payment information.

REASSIGNMENTS OF DEPOSITS

What if I made a mistake with reassignments?

• Most reassignments cannot be changed at this point
• If you need help with reassignments:
  • Email EminiFX@stretto.com
  • Explain which deposits you reassigned by mistake
  • Let us know if you're trying to resolve a dispute or account hold

⏰ MISSED THE FEBRUARY 2024 DEADLINE TO DISPUTE OR ADD TRANSACTIONS?

You have NOT lost your claim

If you missed the February 26, 2024 deadline to dispute or add transactions:

• Your transactions are considered "presumptively verified"
• You cannot add new transactions now
• You cannot dispute transactions now
• Your claim will still be processed based on:
  • Records the Receiver already has about your account
  • The withdrawals and deposits we can verify you made

What you should do now:

• Make sure your payment information is up to date in your User Portal
• Check your claim status in the User Portal

📋 WHY YOUR TRANSACTION LOG MIGHT BE EMPTY

If no transactions appear in your log:

• The Receiver reviewed all available documents to find:
  • All deposits (money going into EminiFX)
  • All withdrawals (money taken out of EminiFX)
• If your Transaction Log is empty, it means:
  • The Receiver found no record of you making any deposits to EminiFX
  • The Receiver found no record of you taking any withdrawals from EminiFX
  • You did not add any transactions yourself during the User Portal process

What this means for you:

Based on our records, you did not put money into or take money out of the EminiFX system.

🤔 WHAT IF I NEVER PUT MONEY IN OR TOOK MONEY OUT?

If you did not make any deposits or withdrawals:

• No action is required
• You don't need to do anything else
• Your account is already properly reflected in our system

🔑 PASSWORD RESET PROBLEMS?

1. Check your spam/junk folder
   • The reset code email might be there
2. Check for blocked emails
   • See if you've blocked emails from @stretto.com
   • If blocked, you must unblock @stretto.com before requesting a new code
3. Still having trouble?
   • Contact us at EminiFX@stretto.com
   • Explain that you requested a password reset code but didn't receive it

👥 ACCOUNT MERGE ISSUES

The account merge function is now turned off.  If you think that your accounts should be merged:

1. Send an email to EminiFX@stretto.com
2. In your email:
   • List all the accounts you want to merge
   • Include your full name
   • Include your contact information
3. What happens next:
   • Our team will review your request
   • We'll respond as quickly as possible

📑 WHERE TO FIND THE OFFICIAL PROCEDURES

The complete court-approved procedures for verifying deposits and withdrawals are available in two places:

1. Procedures Order (docket no. 228)
   • Contains the full legal description of the verification process
2. Receivership Website
   • The most current version is available HERE
   • This is the easiest place to find the information

These documents explain in detail how transactions were reviewed and verified.

Distribution Plan Frequently Asked Questions
 

✅ DISTRIBUTION PLAN APPROVAL

Yes, the plan has been approved

• The Court approved the Receiver's Distribution Plan on January 21, 2025

Where to find the documents:

• Court's approval decision
• Complete Distribution Plan
• Simple explanation of the Plan

💰 HOW MUCH MONEY WILL YOU RECEIVE?

Your initial payment depends on how much you deposited:

If you deposited $1,000 or less (Class 3A):

• You'll get 55% of your deposits minus any withdrawals
• Example 1: $800 deposit, no withdrawals = $440 payment (55% of $800)
• Example 2: $800 deposit, $100 withdrawal = $340 payment ($440 - $100)
• This will be your only payment

If you deposited more than $1,000 (Class 3):

• You'll get 45% of your deposits minus any withdrawals
• Example 1: $10,000 deposit, no withdrawals = $4,500 payment (45% of $10,000)
• Example 2: $10,000 deposit, $1,000 withdrawal = $3,500 payment ($4,500 - $1,000)
• You might get more payments later

Important note:

If you already withdrew more than your calculated payment amount, you won't receive a payment.

• Example: $10,000 deposit with $5,000 withdrawal = no payment (since $5,000 > $4,500)
• This affects only a few hundred users out of tens of thousands

❌ ROI, BONUSES & TRANSFERS ARE NOT COUNTED

What's NOT included in your payment calculation:

• ROI (Returns on Investment)
• Bonuses
• Internal transfers between users

Why these aren't counted:

• The Court ruled that "the gains and bonuses were illusory"
• The Court determined "EminiFX was a Ponzi scheme that did not generate any actual profits"
• All deposits were pooled together in one account
• Withdrawals came from other investors' deposits, not from investment profits
• This same pool of money is being used to make payments now

One exception - deposit reassignments:

If another user agreed to reassign one of their verified deposits to you through the portal system:

• This amount WILL be added to your verified deposits
• The other user's verified deposits will be reduced by that same amount

⏱️ WHEN YOU'LL RECEIVE YOUR PAYMENT

Payment Schedule:

• Initial payments are being made in waves throughout 2025
• Each wave happens after users have allowed transactions and provide their payment information

First Wave:

• The first wave of payments were initiated February 28, 2025
• The first wave of payments went to eligible users that provided payment information by January 31, 2025

Second Wave:

•  The second wave of payments were initiated March 31, 2025
• The first wave of payments went to eligible users that provided payment information by March [__], 2025

Later Waves:

• Money is being held for users to be made in later waves once:
  • Disputes are resolved on your account
  • Review holds are removed from your account
  • You provide payment information or update your payment information if the first attempt at payment failed

Important Notes:

• You MUST provide payment information to receive your money
• The payment information section will be temporarily locked during each payment wave
• It will reopen after each wave is completed

Who receives payments in each wave:

• Users with all deposits and withdrawals verified
• Users with no review holds on their accounts
• Users who have provided their payment information

⚠️ ACCOUNTS WITH DISPUTES OR HOLDS

If you have unresolved issues:

• You won't receive a payment until all issues are resolved
• This includes disputed transactions or review holds

What's happening now:

• The Receiver's team is working through all accounts with issues
• We will contact you in the coming weeks or months to resolve your specific situation

Good news:

• Your money is being set aside
• Funds are being reserved for users with disputes or holds
• You won't miss out on your payment

General Frequently Asked Questions

What's Happening with EminiFX?

• On June 15, 2022, the Court appointed David Castleman as Receiver over EminiFX
• EminiFX is no longer operating
• More information is available on this website

What is a Receivership?

• A legal process where a court-appointed receiver takes control of a company's assets
• The receiver identifies, protects, and maximizes asset values for investors and creditors
• The Receiver has power to collect and take possession of EminiFX property and records

Why is EminiFX in Receivership?

• EminiFX was alleged to operate as a Ponzi scheme
• It offered unrealistic returns (5.00-9.99% per week) without investments to support those returns
• The Receiver found that withdrawals were funded by new user contributions, not investment gains
• The Court approved the Receiver’s distribution plan and confirmed EminiFX was a Ponzi scheme in January 2025

What's Happening with the Criminal Case Against Alexandre?

In February 2023, Eddy Alexandre plead guilty to commodities fraud and he was sentenced to 9 years in prison. He is currently incarcerated

Will Eddy Alexandre Be Involved with EminiFX?

• No, the Receiver has terminated Eddy Alexandre from EminiFX
• The Receiver now controls EminiFX's assets and operations

Who Does the Receiver Work For?

• The Receiver is an agent of the Court and works for the appointing judge
• The beneficiaries are members, creditors, employees, and other interested parties

Where to Get Updates

• Visit www.eminifxreceivership.com
• To get email alerts when new documents are filed, visit www.eminifxreceivership.com/civil-docket and click the blue "Subscribe" button

Can I Write Off My Investment Loss?

• The Receiver cannot give tax advice
• Please consult with your accountant or tax advisor

Will There Be Assets to Pay Claims?

• The Receiver has secured over $150 million in EminiFX assets
• A $100 million initial distribution has been announced
• Claimants won't receive the full amount of their claims, but will receive a substantial portion

HOW TO STAY UPDATED

Get the latest information:

• Check the website regularly for new updates

Subscribe to email alerts:

1. Visit www.eminifxreceivership.com/civil-docket
2. Click the blue "Subscribe" button
3. Choose how often you want updates:
   • As documents are filed
   • Daily summary
   • Weekly summary

These email alerts will tell you when new court documents are filed in the case.

Who to Contact for More Information

• Email: EminiFX@Stretto.com
• Phone: (855) 228-3721 (toll-free) or (949) 407-5078 (international)